Sign-in to Stratus (www.gtpstratus.com) is working normally again. Between about 12:50 PM CT and 1:30 PM CT (17:50 to 18:30 UTC) on October 7, 2026, users could not sign in.
Cause: An authentication credential that Stratus uses to complete sign-in with our identity provider expired. After that point, every sign-in failed at the final step.
Resolution: We replaced the expired credential and applied it to the production servers. Sign-in has succeeded since about 1:31 PM CT (18:31 UTC) and we have seen no further errors.
Impact: All sign-ins to production Stratus failed during that window, about 40 minutes. Users with
an existing active session were not logged out by this issue. There was no data loss, and we have
found no security impact.
Resolved
Sign-in to Stratus (www.gtpstratus.com) is working normally again. Between about 12:50 PM CT and 1:30 PM CT (17:50 to 18:30 UTC) on October 7, 2026, users could not sign in.
Cause: An authentication credential that Stratus uses to complete sign-in with our identity provider expired. After that point, every sign-in failed at the final step.
Resolution: We replaced the expired credential and applied it to the production servers. Sign-in has succeeded since about 1:31 PM CT (18:31 UTC) and we have seen no further errors.
Impact: All sign-ins to production Stratus failed during that window, about 40 minutes. Users with
an existing active session were not logged out by this issue. There was no data loss, and we have
found no security impact.
Identified
We have confirmed the cause. An authentication credential that Stratus uses to complete sign-in with our identity provider expired at about 12:45 PM CT (17:45 UTC) today. Sign-in attempts after that point fail at the final step.
A replacement credential has been created. We are now applying it to the production servers and will confirm that sign-in works end to end. We'll post again once logins succeed.
There is no data loss or security impact. Nothing is needed on your side.
Next update: within 30 minutes, or as soon as sign-in is restored.
Investigating
Users cannot sign in to Stratus (www.gtpstratus.com). Sign-in attempts end on a "There was a problem signing you in" error page.
The problem started at about 12:50 PM CT (17:50 UTC) on October 7, 2026. Other Stratus environments (CI, QA, RC) are not believed to be affected.
